Terms of service
CVP WHOLESALERS (PTY) LTD Terms of Service
Acceptance of Terms The use of CVP WHOLESALERS (PTY) LTD’s website, content, products, and services (together referred to as the “Services”) is governed by the following Terms of Service (“Terms”). Access to and use of the Services is conditional upon your acceptance of these Terms without modification, along with all other operating rules, policies (including the CVP WHOLESALERS (PTY) LTD Privacy Policy), and procedures that may be published from time to time on this Site by CVP WHOLESALERS (PTY) LTD.
Eligibility and Compliance The Services are available only to entities and persons who are capable of forming legally binding contracts under applicable law. By using the Services, you represent that you are eligible and are complying with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
Intellectual Property Rights
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
However, CVP WHOLESALERS (PTY) LTD does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by CVP WHOLESALERS (PTY) LTD itself is not as described, your sole remedy is to return it in accordance with our Returns Policy.
Pricing and Availability All prices are listed in the designated currency and are inclusive of tax. Prices and product availability are subject to change without notice. We reserve the right to correct any errors or inaccuracies at any time, including after an order has been submitted.
Pricing Errors In the event of a pricing error, we reserve the right to cancel any orders resulting from such pricing errors.
Order Acceptance and Cancellation An email confirmation of your order does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason.
Limitation of Liability CVP WHOLESALERS (PTY) LTD’s liability for any pricing error is limited to the refund of the purchase price. Your purchase from CVP WHOLESALERS (PTY) LTD signifies your agreement to this limitation of liability.
Refund Processing For any refunds due to pricing errors or any other reason, allow up to 14 working days for the transaction to be processed.
Governing Law These Terms shall be governed and construed by the laws of the jurisdiction in which CVP WHOLESALERS (PTY) LTD operates, without regard to its conflict of law provisions.
Contact Information For any questions regarding these Terms, please contact CVP WHOLESALERS (PTY) LTD at the provided contact details.
Acknowledgment By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Detailed Customer Service Information
Modifications to the Terms We reserve the right to modify these Terms at any time. Your continued use of the Services after any such changes indicates your acceptance of the new Terms.
CVP WHOLESALERS (PTY) LTD, we provide the highest level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our customer service system is at your disposal via multiple channels:
Email Support For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:
All Enquiries: lushan_naiken@yahoo.com
We endeavour to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.
Telephone Support For immediate assistance, please contact our dedicated customer service team at the following numbers:
Cell Phone: 0746011265 or 0695106247
Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.
WhatsApp messaging support, connect with us via WhatsApp:
WhatsApp Number: 069-510-6247
This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.
When reaching out through WhatsApp or any of our communication channels, for a faster service experience, please be ready with your order information and any relevant details about your query or concern.
Operating Hours Our customer service is operational during the following hours:
- Monday to Friday: 08:00am – 16:30pm
- Saturday: 08:00am – 14:00pm
- Public Holidays and Sundays: Closed
Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction with our services.
We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained and prepared to offer the highest standard of customer service to enhance your shopping experience with us.
Feedback
Your feedback is important to us, as it lets us know where we can improve to make your experience better, and to better tailor make our offering to best suit your needs and taste.
Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.
Thank you for choosing to shop with us. We are committed to ensuring that your experience with us is as rewarding as our products.
Shipping policy
CVP WHOLESALERS (PTY) LTD
Introduction
CVP WHOLESALERS (PTY) LTD takes joy and pride in delivering exceptional service and ensuring a smooth shipping experience for our customers within South Africa. The following Shipping Protocol outlines the procedures and guidelines pertaining to the dispatch and delivery of orders:
Order Processing Schedule
Orders are methodically processed within 1-3 business days. Please be aware that deliveries are not conducted on weekends or public holidays. In the event of an unforeseen delay with your order’s dispatch, our team will proactively reach out to you via email or telephone to provide updates.
Shipping Costs and Estimated Delivery
Shipping charges are ascertained based on a flat rate of R180.00 and the delivery address, with the final amount presented at the time of checkout, the estimated timeline is between 1-5 business days.
Delivery Locations
CVP WHOLESALERS (PTY) LTD extends its delivery services throughout South Africa, as well as the option for In-Store Pickup.
We use the courier guy as our preferred courier partner, in the event that the courier guy does not deliver to your door, we will inform you of where to collect your parcel, which will typically be in a safe location in your area, for example, (a police station, school, clinic, etc)
International Deliveries
At present, CVP WHOLESALERS (PTY) LTD does not engage in international shipping.
Shipment Confirmation and Tracking
Post dispatch, you will receive a confirmation email that will include your order’s tracking details. The tracking number will be operational within 24 hours of issuance.
Liability for Damages CVP WHOLESALERS (PTY) LTD accepts responsibility for any items that are damaged or lost during transit. Should you receive a damaged order, we urge you to contact us lushan_naiken@yahoo.com or call or whatsapp us at 074-6011-265 to initiate a claim. Please retain all packaging material and the damaged items for the claims process.
Free Shipping
CVP WHOLESALERS (PTY) LTD does not offer complimentary standard shipping, irrespective of order value.
Delivery Delays
While we are dedicated to maintaining efficient delivery schedules, please bear in mind that delays may occasionally occur due to external factors outside our control, including, but not limited to, closure of road way due to strike action, postal service disruptions or acts of nature.
Carrier Engagement
Should you encounter any delivery issues, we advise you to first engage with the carrier. If the issue persists and you require further assistance, please contact us, as we have a dedicated team available to aid you.
Policy Modifications
This Shipping Protocol is dynamic and may be amended without prior notice. For further inquiries regarding our shipping procedures, please reach out to our customer service department on 0746011265
Gratitude
We are grateful for your patronage at and look forward to fulfilling your health and holistic healing needs with love, care and as efficiently as possible.
Detailed Customer Service Information
We are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:
Email Support
For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:
General Inquiries: lushan_naiken@yahoo.com
We endeavour to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.
Telephone Support
For immediate assistance, please contact our online customer service specialists at the following numbers:
Cell Phone: 0746011265 or 0695106247
Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.
WhatsApp Support
For fast messaging support, communicate with us on WhatsApp:
WhatsApp Number: 0746011265 or 0695106247
This service allows for fast quick response text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues, please be ready with your order information and any relevant details about your query or concern.
Operating Hours
Our customer service is operational during the following hours:
Monday to Friday: 08:00am – 4:30pm
Saturday: 08:00am – 14:00pm
Sundays and Public Holidays: Closed
Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction.
We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained to offer the highest standard of customer service to enhance your shopping experience with us.
Feedback
Your feedback is invaluable to us. Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.
Thank you for choosing shopping with us. We are committed to ensuring that your experience with us is as rewarding as our products.
PRIVACY POLICY
We Value Your Privacy.
CVP WHOLESALERS (PTY) LTD firmly believe that your personal information is your most valuable asset and that it should be protected. We shall take all reasonable steps to protect the personal information of customers in accordance with the Promotion of Access to Information Act 2 of 2002.
COLLECTING YOUR PERSONAL INFORMATION
This policy explains what information we collect when you use CVP WHOLESALERS (PTY) LTD sites, services, mobile applications, products and content. Therefore, we may ask you for personal information, such as your name, identity number, telephone numbers and email address. Our aim is not just to comply with privacy law.
We only collect and processes personal information that is reasonably necessary for its business functions and activities which include but are not limited to online purchases and visiting our website.
CVP WHOLESALERS (PTY) LTD may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.
When you visit our website, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and to improve our service to you.
Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently.
This information can be used to enhance the content of our website and make your use of it easier.
We do not monitor which pages you looked at while visiting our website.
You can disable our use of cookies by configuring your browser accordingly.
In order to register for certain services, or to enter competitions, or promotions offered through our website from, time to time, we may also collect relevant personal information. We will use such information to provide these services to you. We may also use such information for its own internal purposes including:
Establishing and verifying your identity.
Maintaining and updating our customer databases; and
Marketing, product research and development purposes.
